Frequently Asked Questions

Am I covered under the Fair Trading Act and Consumer Guarantees Act?

Yes, absolutely.  In terms of the Fair Trading Act - Buying and Selling Online amendment dated 17 June 2014, On the Cuff has an ‘in trade’ status.

 

Can I pay with my credit card?

We accept Visa, Mastercard and American Express through PayPal.  All credit card payments are made securely through PayPal - none of your credit card information is passed to On the Cuff.  You don’t need a PayPal account to use PayPal.  Our PayPal account is paypal@onthecuff.co.nz

 

Can I pay with my debit card?

PayPal will accept a number of different debit cards such as Visa Debit and Debit Mastercard.  All debit card payments are made securely through PayPal - none of your debit card information is passed to On the Cuff.  You don’t need a PayPal account to use PayPal.  Our PayPal account is paypal@onthecuff.co.nz

 

Can I pay direct to your bank account?

We will accept online banking payments to our bank account from New Zealand bank accounts only.  Your payment may take a day or so to clear.

Our account details are:  Kiwibank: 38-9002-0834472-09

Please use your invoice number as the reference.

 

What does your 12 month guarantee cover?

On the Cuff offers a 12 month guarantee against manufacturing defects.  If you experience a problem with your product, please notify us as soon as possible.  Please note that cufflinks are likely to break if stood on, and as such will not be covered under the guarantee.

In most situations a photograph of the damaged cufflink will suffice, but we may require the cufflink to be returned to us.

 

Why are Alphabet Cufflinks sold as singles?

Please note that alphabet cufflinks are sold as singles.  This is to allow customers the ability to select the specific letters they require to make a customised cufflink pair.

 

How do I use my On the Cuff coupon or promotional code?

Add your items to cart in the usual way.  When you get to the checkout, enter your coupon or promotional code.  Your discount will automatically display.  Continue through the checkout process in the usual way.  If you have any difficulties with your coupon or promotinal codes please contact us.

 

How do I redeem my On the Cuff pre-paid voucher?

Add your items to the cart in the usual way.  When you get to the checkout, enter your voucher code.  Please do not confuse voucher codes with coupon codes or promotional codes.  A voucher code represents a prepaid entitlement, whereas a coupon or promotional code will give you some form of discount or reduced price. 

If your total order comes to more than the value of your voucher please select either the Credit Card/Paypal or Bank Deposit payment type.  Otherwise select Voucher as the payment type.

 

Can I cash in my On the Cuff voucher?

On the Cuff vouchers (including discount site vouchers) are non-refundable and must be used in one transaction.  No cash refunds or credits are provided for unused portions of vouchers.  Please note that all vouchers have an expiry date.

 

Are the photos accurate?

We make every effort to ensure our photos are as accurate as possible.  Colour variations may occur due to differences in manufacture batch processes and through the screen settings on the device this website is being viewed with.  Some items may differ slightly from the photo.  Measurements are indicative only.

If you feel the item purchased is not fairly represented by the photo or description, contact us so we can put it right.

 

Does On the Cuff have all stock available now?

Yes, we only sell goods that we physically have in our possession so all orders can be filled straight away.  If we do happen to run out of an item we will inform you as soon as possible.  We do try and keep pages up to date but stock levels can sometimes change quickly.

 

Can your cufflinks be engraved?

We do not recommend any form of engraving on plated or coated cufflinks as the coating can chip or splinter during the engraving process. 

 

Returns and Exchanges

On the Cuff is committed to delivering quality cufflinks.  If you receive an item that is damaged in some way, we are happy to exchange for another pair, send a replacement or arrange a refund.  Please contact us

If you simply change your mind, we will look at exchanging for another pair, or will arrange a store credit.  Please contact us.

Please also see the FAQ on our 12 month guarantee. 

 

Late or Missing Packages

All orders will be clearly labelled when mailed.  If your delivery is late or missing please contact us within 2 weeks and we will do everything reasonable to help resolve it as quickly as possible for you.  If your parcel was couriered, will we make the claim for your lost parcel directly with NZ Post.

NZ Post will only cover parcels sent by Courier for loss or damage, and these are subject to the Consumer Guarantees Act 1993 and a number of important limitations and exclusions (refer www.nzpost.co.nz), up to the limits detailed below:

Within New Zealand
Courier - $250

International
International Air - $250
International Courier - $2,000

Please note that parcels with incorrect addresses (including postcodes) are not covered by NZ Post and we cannot be held responsible for non-delivery.

 

How will my cufflinks be packaged?

Our cufflinks come in a velvet bag, and will be bubble wrapped for mailing.  Cufflink presentation boxes are available if you are purchasing as a gift – just add one or more to your shopping cart.  If you purchase cufllink boxes your cufflinks will come displayed in them.

 

About free delivery

On the Cuff offers free postage within New Zealand by NZ Post's standard postal option. 

From time to time On the Cuff will offer free postage promotions to other countries and by other delivery methods - these will be fully disclosed on our promotions page.

 

Copyright and Intellectual Property

No part of this website may be copied or used without the express written permission of On the Cuff.  Legal recourse may be sought where instances of a copyright or intellectual property breach are observed.

 

Privacy

On the Cuff endeavours to ensure that doing business is easy, safe and secure.  To achieve this we collect and hold personal information when you fill out the forms in our website shop.  We store this information directly and with SmallFish Limited who supply our website to us.  We also provide this information to PayPal so they can take your payment on our behalf.

Also, when you use our website shop a cookie (which is a small text file) will be loaded onto your computer.  The purpose of the cookie is to identify you during your session.  You can change the settings on your browser so that you will not receive any cookies.  However, if you choose to do this you may not be able to make a purchase in our website shop.

We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order.  We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns).

Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law).

If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you.  We reserve the right to cancel your order if you supply us with incorrect information.

Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.  Please contact us if you have any questions regarding your privacy.

We may update this Privacy Policy from time to time by placing an amended version of the policy on this website.  Please check the website regularly for changes to this policy.  Once the Privacy Policy is changed your ongoing use of this website indicates your acceptance of the changes.